Uber has repeatedly over the past year said that safety is its number one priority. Investigators experienced ‘profound stress’

Uber commissioned the memo as part of its “broader efforts to stand up a best-in-class, specialized investigations team,” a company spokesperson told CNN. The team - which was made up of 60 investigators and 15 team leaders at the time - was tasked with handling the most severe incidents reported to the company in North America, including verbal threats, physical and sexual assault, rape, theft and serious traffic accidents.

The 26-page memo, prepared by an outside risk management consultant, says that as recently as May last year, Uber’s Special Investigations Unit was handling hundreds of cases every week. Sum and Substance: The internal investigators tasked with keeping Uber safe were overworked, underpaid and at times emotionally traumatized as they struggled under the burden of nearly 1,200 cases every week, a confidential internal memo obtained by CNN says.

Stressed out and at risk: Inside Uber’s special investigations unit

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